Help Center

Batch Documents

Upload compliance certificates, QC reports, and other documents to production batches. Control what customers see on their QR trace page.

Batch Genealogy

Record input lots, split and combine batches, check the balance and recall every batch made from a recalled one.

Mock Recalls

Run a timed recall drill from a supplier lot or a batch, find every affected batch and customer, close the gaps and keep the report and FDA 24-hour spreadsheet for your auditor.

Inventory & Stock

Track stock by lot and location: receive goods (scan GS1 labels), release or hold lots, see what is available, on hold or expiring, reserve stock for orders, run cycle counts, and connect your ERP through the API.

SKU Documents & Media

Upload product images, COAs, QC reports, and compliance documents to your SKUs. Control what customers see on their QR trace page.

User Settings

Invite team members, assign roles (Tenant Admin, Ops Staff, Viewer), configure granular module permissions, restrict entity access, and review the full workspace audit log.

CoA Templates

Create reusable Certificate of Analysis templates with custom test parameters. Scope templates to specific SKUs or categories, then generate branded, print-ready CoA documents from any batch.

Stage Settings

Configure the lifecycle stages every batch passes through — from procurement to delivery. Create custom stages with tailored data-capture fields, reorder them, and import via CSV.

Stage Templates

Create multiple named stage lifecycles and assign them to specific SKU categories — let different product lines follow tailored stage flows instead of one entity-wide lifecycle.

Nutritional Settings

Configure the nutrition fields that appear on every SKU form and the consumer QR page. Manage 6 built-in defaults and add unlimited custom fields.

Entity Settings

Configure your entity's identity, timezone, batch prefix, compliance IDs, certifications, branding colours, logo, social links, and blockchain identity. Manage entity lifecycle including safe deletion.

Consumer Settings

Control exactly what consumers see on your QR landing page — toggle stages and individual fields, choose brand typography, manage contact display, write an SEO meta description, and connect a custom domain.

Add a Custom Domain to Your Consumer Pages

Serve your QR trace pages from your own branded URL like trace.yourbrand.com.